FAQ's

How can I contact customer service?

You can reach us via email via studio@baulus.co, or our contact form on the website. Our team is available Monday–Friday, 9am – 4pm AEST.

Are your lenses UV-protected?

Absolutely. All BAULUS sunglasses provide 100% UVA and UVB protection, ensuring both style and eye safety.

How should I store my sunglasses?

- Store in the protective case when not in use.

- Avoid placing frames on your head to prevent stretching or bending.

- Always place frames lens-side up to prevent scratches.

- Clean lenses with a soft microfibre cloth only.

How do I clean my sunglasses?

Use a microfibre cloth and lens-safe cleaner. Avoid tissues, paper towels, or household cleaners as they can scratch or damage the lenses.

Can Baulus frames accommodate prescription lenses?

Yes. Most BAULUS frames are compatible with prescription lenses. We recommend consulting your optometrist to have lenses fitted.

What do lens categories mean?

Category 1: Fashion lenses with light sun protection.

Category 2: Medium sun glare reduction and good UV protection.

Category 3: High sun glare reduction and full UV protection.

Where can I purchase BAULUS sunglasses?

BAULUS sunglasses are exclusively available online through our official website.

Do you offer sales or promotional codes?

BAULUS does not generally offer sales or discount codes. Subscribe to our newsletter for updates on exclusive offers, new drops, and early access opportunities.

What should I do if an item is out of stock?

You may register for a restock notification on the product page. You will be alerted via email when the item becomes available.