Shipping & Returns

Orders are processed promptly to ensure fast delivery. Once an order is placed, modifications or cancellations cannot be guaranteed. Please review your order carefully before completing checkout.

Upon dispatch, you will receive a confirmation email containing a tracking number. This allows you to monitor your order’s progress in real time.

- Full-priced eyewear may be returned for store credit within 14 days of receipt. Refunds are not available.

- Promotional or discounted items are not eligible for return.

- Items must be unworn, in their original packaging, and with all tags attached.

- Return shipping costs are the responsibility of the customer, unless the item is defective.

Please email studio@baulus.co to initiate a return.

Please email studio@baulus.co within 7 days of receiving your order with photographs of the defect. The team will be able to assist you further.

Yes. BAULUS ships worldwide using tracked and insured services. Delivery times vary by destination.

Orders within Australia typically arrive within 1–3 business days.

Domestic orders can be shipped to PO Boxes. International orders require a residential or business address.

Orders placed before 2pm local time are dispatched the same business day. Orders placed after this time will be processed on the following business day.

Currently, Baulus does not offer a click-and-collect service.